Eric Thompson

Mr. Ken Jackson,

We just wanted to reach out and commend your company on such a fast response. As it turns out we were mistaken and the issue had no relation to the roof you had installed (as you are aware from doing your own verification). Within the current market it has become increasingly difficult to find a company that stands behind their work and responds so promptly. Thank you for your quick attention to this matter, and again my apologies you had to change your plans last minute to address the concern during your obvious busy season.

Sincerely,